Quick Tips
Coin Purchase Dispute
If you have questions regarding your coin purchase or have issues receiving coins that you purchased, please contact customer service at support@mii.tv
Locked out of account/ Reset password
If you would like to reset your password, please follow the steps below: Open the mii.tv app Tap the Sign In button and select the “forgot your password” option near…
Purchase of Coins
Coins can be purchased via PayPal or CCBill on our website at www.mii.tv
Can’t Stream?
If you are unable to stream it may be due to a streaming violation which you have breached on the app. Your streaming access may be suspended for 3 business…
Broadcasters
Why is my Payment Pending?
Whenever you make a withdrawal request from your wallet, it will first become a pending transaction before posting to your account. Pending Transactions are authorized or submitted items that have…
Why is my payment delayed?
Unfortunately, Payment requests can be delayed due to a high volume of users. There is no risk in losing any money, but you may have to wait up to 3…
iOS Tipping
Tipping in iOS is now done using Peeks Social Coins. You can buy coins on mii.tv website. To purchase coins, please login to the mii.tv website and click on the…
Am I tipping and receiving real money?
Yes, all of the money is REAL! Register for an account to get started!
How do I upload a video?
In the menu go to UPLOAD VIDEO. Select your video and choose a thumbnail. Add your video details, such as title, rating and category, then you are ready to start…
What are the other fees and payout periods?
Fees Table Item Rate Reactivation Fee $20 Impressions 5,000 – 79 Coins 10,000 – 139 Coins 50,000 – 499 Coins * Fees may be subject to change based on special…
What are the platform fees associated with my status level?
Peeks Social Status Levels & Platform Fees Table Stars Platform Fee 0-0.9 70% 1-1.9 60% 2-2.9 50% 3-4.4 39.9% 4.5-5 30%
What is a “Private” Stream?
A private stream allows the broadcaster to select from a list of their followers as to who they want to share their live streams with, these streams are not public….
What is the “Paid Broadcast” feature?
This feature ensures broadcasters monetize from their streams by asking viewers to pay to watch it. The broadcaster can select this feature before or anytime during a live stream by…
What is the file size limit for my video upload?
Currently the maximum file size for uploaded videos is 200MB.
Why is it sometimes my animations don’t work?
Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode. We recommend you have at least 30% battery…
What are the different payment methods?
*Before you add a payment method, please make sure you have submitted a valid ID. You can do this by signing into your account at peeks.social and tapping the ‘Submit…
How do I check my cash balance?
In your wallet, you will see 2 balances, your total amount and funds on “hold”. There is a hold period for money deposited to your account to allow time to…
How do I delete a video?
It’s a good idea to clean up your videos and leave only the best ones up. To delete videos, go to MY PROFILE in the main menu, swipe left (for…
Coin/Cash Balance
You can confirm your individual dollar balance and coin balance by going to the Wallet screen in the app and tapping on the three dots on the top right. A…
Viewers
How Does Tipping Work?
You need funds to tip broadcasters. Once you have funds, you can tip from your Peeks Social Wallet. You can only tip out your available balance in your wallet.
I feel like I didn’t get what was promised from the broadcaster. What do I do?
If the broadcaster didn’t broadcast for approximately 15 minutes after enforcing a paid broadcast or didn’t deliver what was promised, you may be eligible for a credit to your Peeks…
How do I add coins into my Peeks Social account?
To purchase coins, please login to the Peeks website and click on the “Get Coins” button on the home page. Please select the coin package and PayPal or CCBill as…
My video keeps freezing, what can I do?
Video freezing and buffering can occur when watching or streaming in areas with low WIFI bandwidth and or in areas where your mobile carrier has limited coverage. Try to go…
Why is it sometimes my animations don’t work?
Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode. We recommend you have at least 30% battery…
What does the “Lock” Icon Mean?
The Lock icon means that you have been invited view to a private stream from a broadcaster you are following. Only you and other users that have been invited by…
How Do I Block Annoying Broadcasters?
If you want to stop a broadcaster from popping up in your views, go to the broadcaster’s profile by clicking on their profile picture, then select the OPTIONS menu at…
How do I delete my account?
Please contact Customer Support at support@peeks.social and provide your Peeks Social username.
How do I change my username?
You can change your username in the Android or iOS app once every six months by going to the Settings menu. On Android you can find the Settings menu by…
Where is my tip button?
In some situations on iOS your tip button isn’t visible. You can still tap on the bottom right corner of the screen to activate the tip function. We’re currently resolving…
How do I get a refund?
Please contact Customer Support at support@peeks.social providing your Peeks Social username and the stream name (if applicable) if you would like to request a refund. Please also provide username of…
Other
How much advertising does a coin get me?
Buy larger coin packages to get a better deal. The current rate is 60 – 100 impressions per coin but may vary with promotions.
What happens if I don’t use the coins?
Coins stay in your wallet and do not expire. If you decide to close your account, you can contact us to withdraw the value of the remaining coins through our…
How do I use Peeks coins?
After purchasing a Peeks coin package, you can use the coins to tip Broadcasters or buying Impressions which are used for advertising your products (Offer Box) and your profile (Get…
How to use impressions?
Use your impression balance to get streams featured on the Peeks Social Network and to purchase Offerbox Ad space for your streams. For example 5000 impressions will ensure that 5000…
What is the refund policy?
Refund Policy: If you have purchased coins in error, you can contact Peeks Social Support to inquire about a refund as long as none of the coins have been used.
More Questions or Feedback?
Send us an email at support@peeks.social or feedback@peeks.social and we will get back to you as soon as possible. Customer service is available Monday to Friday during standard business hours (this does not…