Support Categories
All FAQs
Why is my Payment Pending?
Whenever you make a withdrawal request from your wallet, it will first become a pending transaction before posting to your account. Pending Transactions are authorized or submitted items that have…
How much advertising does a coin get me?
Buy larger coin packages to get a better deal. The current rate is 60 – 100 impressions per coin but may vary with promotions.
What happens if I don’t use the coins?
Coins stay in your wallet and do not expire. If you decide to close your account, you can contact us to withdraw the value of the remaining coins through our…
How do I use Peeks coins?
After purchasing a Peeks coin package, you can use the coins to tip Broadcasters or buying Impressions which are used for advertising your products (Offer Box) and your profile (Get…
How to use impressions?
Use your impression balance to get streams featured on the Peeks Social Network and to purchase Offerbox Ad space for your streams. For example 5000 impressions will ensure that 5000…
What is the refund policy?
Refund Policy: If you have purchased coins in error, you can contact Peeks Social Support to inquire about a refund as long as none of the coins have been used.
Why is my payment delayed?
Unfortunately, Payment requests can be delayed due to a high volume of users. There is no risk in losing any money, but you may have to wait up to 3…
How Does Tipping Work?
You need funds to tip broadcasters. Once you have funds, you can tip from your Peeks Social Wallet. You can only tip out your available balance in your wallet.
I feel like I didn’t get what was promised from the broadcaster. What do I do?
If the broadcaster didn’t broadcast for approximately 15 minutes after enforcing a paid broadcast or didn’t deliver what was promised, you may be eligible for a credit to your Peeks…
How do I add coins into my Peeks Social account?
To purchase coins, please login to the Peeks website and click on the “Get Coins” button on the home page. Please select the coin package and PayPal or CCBill as…
My video keeps freezing, what can I do?
Video freezing and buffering can occur when watching or streaming in areas with low WIFI bandwidth and or in areas where your mobile carrier has limited coverage. Try to go…
Why is it sometimes my animations don’t work?
Some phones will automatically stop animations and not allow you to stream if your battery is low or in power save mode. We recommend you have at least 30% battery…